Question 1

How do I access to my purchase?

Accepted Answer

If you purchased through this shop,  you will receive a confirmation e-mail containing a link to download a PDF file (the one that says 'Your files are ready to download'). This link is valid for 30 days, so I recommend you to save that PDF in order to access all your planner files whenever you need to.

Just open the PDF file and click the link to download/save your planners, stickers and instructions.

If you purchased through the Etsy shop, you will get access to the PDF file at anytime from the e-mail received after completing the online order, or from the 'Purchases and Reviews' section of your Etsy account (desktop version). After opening it, click the link from the PDF file to download/save your planners, stickers and instructions.

Question 2

What if I lose my purchased files?

Accepted Answer

If you purchased through this shop, and saved the PDF file (the one that says 'Your files are ready to download'), just open it and click the link again to re-download some or all your purchased files.

If you purchased through this shop, but didn't save the PDF document (the one that says 'Your files are ready to download'), and lost your digital files, go to the confirmation e-mail you received after completing the online order and click the link on it to redownload everything. That link is valid for 30 days from the moment you receive it, so if you cannot use it after those days, just get in touch so I can resend the link to you.

If you purchased through the Etsy shop, you will get access to the PDF file (the one that says 'Your files are ready to download') at any time from the confirmation e-mail received after completing the online order, or from the 'Purchases and Reviews' section of your Etsy account (desktop version). After opening it, click the link from the PDF to download/save your planners, stickers and instructions again.

Question 3

Can I refund my order anytime?

Accepted Answer

Please take in consideration that due to the nature of digital products and instant downloads, all sales are final, therefore refunds cannot be offered. However, if you have a problem with your order, please notify me as soon as possible and I will do my best to find a solution.

Question 4

Will I receive anything in the mail?

Accepted Answer

At this time all of my items are in digital form, so no physical items will be shipped.

FREQUENTLY ASKED QUESTIONS

ORDERS AND REFUNDS

How do I access to my purchase?

What if I lose my purchased files?

Can I refund my order anytime?

Will I receive anything in the mail?

DIGITAL PLANNING

What is a digital planner?

What do I need to start digital planning?

What Apps do you recommend?

I haven't tried digital planning before. How will I know if this product is for me?

Do I have to purchase a planner every year?

How do I import my planner on my device?

Can the planner sync across multiple devices?

Is there a way to get the planners to work on a desktop computer?

Why I can't click my tabs?

Does the digital planner send me alerts of events?

Can I add my own tabs with hyperlinks to the digital planners?

Is there a limit on digital stickers, photos and new pages I can add to my digital planner?

Can I add custom fonts to GoodNotes app to use on my digital planner?

What tools do you use for digital planning?

My tabs aren’t linked correctly, what do I do?

My planner is loading slowly, what do I do?

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